Shipping policy

We want every part of your journey to be simple, including getting your gear delivered. This Shipping Policy explains how we process, ship, and deliver your orders.

ORDER PROCESSING

All orders are carefully processed after your payment has been successfully confirmed.

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from shipping transit time.

SHIPPING TIMES

We currently offer shipping to customers in multiple destinations.

United States

Estimated delivery: 5–10 business days

Canada

Estimated delivery: 5–10 business days

United Kingdom

Estimated delivery: 5–10 business days

Other International Destinations

Estimated delivery: 7–12 business days

Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary depending on your destination, local carrier, customs processing, weather, holidays, and other circumstances outside our control.

SHIPPING COSTS

Available shipping methods and applicable shipping charges are displayed during checkout based on your delivery address and order.

If a free shipping promotion or shipping threshold is available, the applicable terms will be clearly displayed on our website or during checkout.

ORDER TRACKING

Once your order has shipped, you may receive a confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your package has been handed over to the carrier. In some cases, tracking updates may take 24–72 hours to appear.

If your tracking information has not updated for several days, please contact our support team and we'll be happy to help.

INTERNATIONAL SHIPPING

International orders may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or other government charges are the responsibility of the customer unless otherwise stated at checkout.

Customs requirements vary by country and are outside our control. Delays caused by customs inspections or clearance procedures may extend the estimated delivery time.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the address before your order is processed.

Once an order has been shipped, we may be unable to change the delivery address.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

DELAYED ORDERS

While we work to provide accurate delivery estimates, shipping times are not guaranteed.

Orders may occasionally experience delays due to:

  • Severe weather
  • Public holidays
  • Carrier disruptions
  • Customs inspections
  • High shipping volumes
  • Incorrect address information
  • Remote delivery locations
  • Other circumstances outside our control

If your order appears to be significantly delayed, please contact us with your order number so we can assist you.

LOST OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery area and with household members, neighbors, or your local carrier.

If you still cannot locate your package, contact us as soon as possible so we can help investigate the shipment.

For packages confirmed as lost in transit, we will work with the appropriate carrier and determine the available resolution according to the circumstances of the shipment.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, include:

  • Your order number
  • Photos of the package
  • Photos of the damaged product
  • A brief description of the damage

Please keep the original packaging until the issue has been reviewed.

MULTIPLE ITEMS IN ONE ORDER

If your order contains multiple products, your items may occasionally arrive in separate packages. This can happen when products are fulfilled or shipped separately.

If you receive one package before another, please check your tracking information before contacting us, as the remaining items may still be in transit.

SHIPPING RESTRICTIONS

Certain products or destinations may have shipping restrictions due to local regulations, carrier requirements, product characteristics, or customs rules.

If we are unable to ship an order to your selected destination, we will contact you regarding the available options.

CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, delivery services, or business operations.

The most current version will always be published on this page.

QUESTIONS ABOUT SHIPPING?

If you have a question about your order, delivery, or shipping options, please contact our customer support team through our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Thank you for choosing us for your next journey.